Transportation
Generally, we choose faster shipping to ensure that customers can receive products faster. Sorry for the unstable international freight due to the epidemic. In order not to reduce the quality of our service, we have temporarily closed international services, and orders are only sent to the continental United States. If there are subsequent adjustments, we will announce them on the website, please understand.
Order Processing and Shipping Fees
Orders placed before 5:00 PM from Monday to Friday are regarded as orders on the same day, orders after 5:00 PM are regarded as orders generated on the next business day and received, and orders placed after 5:00 PM on Friday and on weekends will be processed on Monday. Our order processing time is 1 to 2 business days.
We offer Free USPS First-Class Package shipping for all orders!
Deliver goods
Shipping time is 2 to 5 business days. In the event of large events and a sharp increase in the number of active orders, there will be slight delays in delivery times. Please forgive us.
How to solve the problem that the goods are transported too long?
If the user does not receive the goods within 30 natural days, you can contact us by email at support@colonialwp.com and we will arrange for you to resend the goods.
How to solve the loss of goods?
We are sorry that this happened, although Colonialwp cannot be responsible for this, please contact us with the order number and we will try our best to help you contact the logistics company.
What if the order processing time is too long?
If you want to apply for a return, please consult our customer service to help you handle it. We are sorry if there is a timeout. You can contact us by email at support@colonialwp.com, We will arrange a refund for you as soon as possible, and your payment amount will be returned to your payment account, the payment method is different refunds arrive at different times, usually one to two business days.
Acceptance / Receipt
Please check whether the package is in good condition before signing for it. In case of package damage or lack of goods;
Please reject and contact the customer service in time, and we will follow up and deal with it in time;
If others sign for it, it shall be deemed that they sign for it;
If the package is rejected due to customer reasons (not quality problems), the delivery cost shall be borne by the customer.
Redeliver
Please check the order information carefully before payment, and the receiving information cannot be changed after delivery. If the delivery cannot be made due to the provision of the wrong address, which leads to the problem of modifying the address, you can email support@colonialwp.com, and we will try to contact the express company to modify it. The additional freight or additional charges arising therefrom shall be borne by you.