Q: How long will it take for me to receive my package?
A: According to past experience, the delivery time of our products is generally 2-8 business days, the length of the shipping time depends on the shipping method you choose. For the specific shipping method and shipping time details, please refer to our shipping policy.
Q: When is payment taken for my order?
A: Payment is taken at the time of order. We strongly believe this keeps our business and customers well protected. For your security, we do not openly keep any credit information on file. By taking payment at the time of order your credit information is no longer viewable within your order yet we are able to properly place your order to ensure timely delivery.
Q: Are your wooden products healthy and will there be formaldehyde?
A: Our company has been specializing in the research and development and production of wood products for many years, and all products are produced from healthy and high-quality solid wood raw materials. The health standards of the products far exceed other products in the same industry, and the formaldehyde content of the products is also far below the safety standards.
Q: How do you usually clean wood products?
A: The cleaning and maintenance methods for each of our wood products will vary depending on the product you purchase. The product-related care manual will be included in the package we send you. Most of our products are very convenient for daily care and try to avoid contact with moisture and corrosive substances in daily use.
Q: How to know how to buy the right product size?
A: Usually, the sizes of our products are standard sizes. You usually have no problem choosing the size you need according to your previous shopping experience. If you are not sure, you can also contact our customer service for consultation before purchasing.
Q: What happens if the goods are not received for a long time?
A: Please make sure that you have filled in your receiving information correctly first, if the receiving information is incorrect please take responsibility for it yourself, if the receiving information is correct and you have not received the product more than 30 days after delivery, you can choose to have a refund or a replacement sent to you directly.
Q: What are your business hours?
A: Monday-Friday 9 am-11 pm EST, Saturday-Sunday 9 am-5 pm EST.
Q: Want to cancel my order, what do I do?
A: Not a problem. The first step is to contact our customer service as soon as possible. As long as the item has not shipped we can easily cancel your order, but there will be a 5% cancellation fee. In the event that your item has already shipped please reference our Return Policy.
Q: What should I do if my order was damaged during shipment?
A: Our concern is that you are satisfied with your purchase. Please inspect your items upon delivery. In the rare occurrence that your order has been damaged during shipment please note specific damages on the delivery slip with the carrier. Then contact our customer service to discuss your options. If your item is partially damaged we will get a replacement piece or new product to you immediately.
Q: What happens if goods are lost in transit?
A: We are not responsible for products lost in transit, but we can help you contact the courier company. You can contact us first to inform us of the problem you have encountered and we will arrange for someone to help you with your inquiry. Return and exchange address: 250 Callegari Drive, West Haven, Connecticut, 06516. If you need to return an item, please contact Moir customer service first to confirm the reason and need for the return.