What if I want to cancel my order?
After you apply to cancel your order, we will process it for you within 24 working hours. Within 30 minutes after the order payment is successful, the user can cancel the order in the order details. If the order is successfully paid for 30 minutes, the order cannot be canceled because the package has been sent and cannot be retrieved. Please understand. If the order is successfully canceled within 30 minutes of the order being placed, the payment amount will be returned to your payment account in the same way, and the processing time will be different due to the different payment methods. The general processing time is 1 to 2 business days, if there is any overdue, please contact us.
About returns
Products that do not affect secondary sales can be returned for any reason within 30 days of purchase for a full refund (man-made and external factors cause product damage problems that will not be refunded or replaced). Once the returned item arrives at Colonialwp’s warehouse and has been successfully inspected, the refund process will begin. The payment amount will be credited back to your payment account in the same way. Due to different payment methods, the time for the refund to arrive in the account is also different, generally one to two business days. Please contact us if it is overdue.
About replacement
If the water filters and wooden products have quality issues within 30 days of receipt, you can contact us via email for a return, refund, or exchange. If you need to exchange goods, you need to show your proof of purchase and photos of product quality to the staff who contacts you. Please understand that we do not accept exchange requests for non-quality issues. Due to quality problems, we will bear the replacement shipping cost. After the Colonialwp warehouse receives the goods sent back by the user and confirms that the goods have quality problems, we will re-deliver the goods for you within 24 working hours after confirmation. The site does not charge a product re-listing fee.
Precautions for return and exchange:
Returns and exchanges of water filters and wooden products must include all accessories, complete in shape and structure, without damage, stains, etc.
Item must include original packaging.
The buyer is responsible for shipping charges for non-quality related warranty claims.
For non-quality related warranty claims, otherwise, return the product itself.
Refunds may be refused if the item does not meet the above requirements.
Refund requests for non-quality issues cannot be processed for products that have expired within this 30-day period.
What should I do if the courier is damaged during transportation?
It’s a pity that you can’t receive the goods in good condition. We are not responsible for this, please contact us by email: support@colonialwp.com and we will try our best to help you contact the courier company.
What should I do if the product is lacking?
Please contact us by email and provide us with your unpacking video and proof of purchase, we will arrange the missing items for you within 24 working hours after confirming the situation reissue.
How to return?
Please contact our customer support to initiate a return. Please explain the reason for the return and provide an invoice or screenshot to confirm the order number.
Colonialwp support will share the corresponding return address with you by email within 24 working hours. Our return address is 250 Callegari Drive,West Haven, Connecticut, 06516.
In order to process the refund in a timely manner, please be sure to send a return notice to Colonialwp with the information: Courier company, Name tracking number.
How long does it take to get a refund?
A refund will be issued once the item arrives at our warehouse. Refunds will be made using the same method as the original order. Processing time usually takes 1-2 business days. Please contact us if it is overdue.
Warranty Claims for Quality-Related Issues
Items sold directly by Colonialwp are fully warranted from the date of purchase against all quality-related defects.
Colonialwp’s limited warranty is limited to the country of purchase. The limited warranty is void for items originally purchased or purchased directly through authorized online purchases or shipped abroad.
For quality-related warranty claims, we will ship new products at our own expense after the user presents sufficient proof of purchase. If replacement is not possible or the user elects to refund, Colonialwp will provide a full.